FAQs
~ Ordering ~
How long will it take for my order to ship?
Each item is made to order so there is some processing time involved before your order can ship to you.
- Mugs/Tumblers/Drinkware: 5 to 7 business days
- Decals: 2-5 business days
Can I cancel?
Orders for customized products can not be cancelled. All other orders must be cancelled within 24 hours of ordering.
Will I get a proof?
Proofs are usually not sent for personalized items. Please make sure the name you are requesting is spelled correctly when entered.
All names will be automatically capitalized even if they are entered as all lowercase. If you want the name all lowercase, please leave a note when you checkout with that request.
What if I spell something wrong?
Please make sure the spelling is correct when you place your order. We can not return or exchange customized items due to customer error.
If we make a spelling mistake on our end, we will replace the item at no additional cost to you.
~ Shipping ~
How is my order shipped?
Standard shipping methods include USPS First Class Mail and USPS Priority Mail.
How long will it take to receive my item?
Please see our current production and shipping times here.
~ Returns & Exchanges ~
Can I return my item?
Customized items can not be returned. If you would like to return a non-customized item, please contact us within 7 days of receipt, and we will be happy to assist. To be eligible fo return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that if the return request is not due to an error on our part, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I return a customized item?
Unfortunately, we are unable to accept returns or exchanges for customized items.
What if my item is damaged?
Please contact us within 7 days of receiving your package if your item arrives damaged. We ask that you please email photos of the damage to info@srcreates.com, and we will send out a replacement.
What if my package is lost?
Sometimes packages can take up to 14 business days to be delivered. If you have still not received your package after that time, please contact us and we will try to find the shipment. If it can not be found, we will send a replacement.
What if I received the wrong item?
If you receive the wrong items, or if there are any issues with your order, please contact us with 7 days of receipt, and we will be happy to fix the situation.